Frequently Asked Questions & Policies

What is your cancellation policy?

A 24-hour notice is required to cancel an appointment. Unless an urgent matter makes notification impossible, the regular fee will be charged for missed appointments or cancellations with less than 24-hours notice. Please note: direct billing (through 3rd party payer or extended health benefits) is unavailable for missed appointments or late cancellations.

Do you offer direct billing?

Yes. I can directly bill insurance through the Telus eClaims, ProviderConnect, and ExpressScripts (i.e. Indigenous Services Canada Non-Insured Health Benefits program) platforms.

Can you provide a diagnosis?

Do you offer in-person services?

What happens if there are technical difficulties?

In the case of connection issues (i.e. for either of us), such as an error with the telehealth software, device malfunction, or connectivity issues, there will be no cancellation penalty. Should a session be interrupted due to a technical issue, you may pay the prorated amount of actual session time, or we can reschedule the remaining time for the session as soon as we are able to do so.

I live outside of Newfoundland or will be travelling outside of the province, am I able to avail of this service?

I am licensed to practice as a Social Worker in Newfoundland and Labrador (NLCSW #4111) and electronic practice as a Social Worker in Ontario (OCSWSSW #857387). If you are residing in either province, you can avail of my services.

Can I add you as a friend on social media platforms?

Given the nature of a professional counselling relationship, I will not accept friend requests or communication on my personal social media accounts.

Can I access my counselling records?

Generally speaking, my clients are able to request access or edits to their personal health information and clinical notes that I keep on file. However, every situation is unique, and the specific details for access and edits must be discussed case by case.

What payments are accepted?